About Us
Our Story
Formed in 2021, Hybrid Gaming is now a mid-size PC build, repair, and experience provider. We build around 1,000 PCs and repair 12,000-15,000 customer devices per year. We also host 40,000 gamers annually in our gaming arenas.
To show the journey we are on, our previous ‘About Us’ statement from 2023 stated that we built just 100 gaming PCs per year. Despite this incredible growth, our core values have never changed, and we strive for excellence in everything we do. We are committed to being a great company to work with and are proud of our 4.9 rating on Trustpilot over the last three years.
We believe our customers’ feedback tells the best story of who we are: https://uk.trustpilot.com/review/hybridgaming.co.uk
Our Mission
Our mission has always been simple – Be the best company to deal with for all things Computer and gaming.
That mission has not changed but our company has through rapid growth.
We still believe we are the easiest place to deal with for all things Gaming PC. We ask simple questions and return the best answer for your needs. That applies to a PC to play Fortnite, a small business machine for E:mail or a liquid cooled rendering platform.
Our repair service started in 2024 and has followed the same path with a fixed price for labour and quotes that we stick to more than 99% of the time. We back these up with a great, no quibble warranty
Our Gaming Arena and Kids party service also follows this mission with a true sit down and play experience. All the games, players, and configurations are done, you just pick the joypad up and start gaming.
As we grow to our target of 5 retail locations by 2028 we will keep a laser focus on this mission as at it’s heart it makes sure we treat our customers how we would want to be treated ourselves – A simple recipe for success!
How we do it ?
Lots of little things make up our approach to being the PC vendor of choice for our customers. We think they come together and make us easy to deal with, friendly and approachable.
A gaming PC is an expensive purchase – We believe you should be 100% confident before handing over your hard earned money!
- We make systems that look great. This includes our budget systems. Not everybody can or needs to spend thousands on a PC. That doesn’t mean they don’t want something that looks great.
- We make systems that are fast and responsive. A pc shouldn’t take ages to load files and feel slow and sluggish. We use very fast solid state hard drives and plenty of memory in each of our builds. Every system from budget through to high end uses the same underlying technologies.
- We talk to you in language you can understand! Most people don’t know what system specifications mean. It can be stressful trying to pick the right computer when you are expected to know which parts are good and what the speeds mean. We just ask what you want the system to do and then present options that will manage those tasks.
- We use quality components. There are no unbranded parts anywhere in our builds in order to maximise the lifespan of your system.
- Everything is put through a tough test before it gets to you. The process is called stress test or burn in and we use it to make sure you get a system without issues.
- We offer a 1 year Return to base (RTB) warranty. Every company offers a warranty but we believe ours is one of he best out there. Our entire focus is on getting you back up and running with the least stress and time. If you don’t feel things are going well then we will listen and adjust our approach.
- We blend new with known good used parts (This is how Hybrid Gaming was named) In any system 90% or more of the parts are brand new. We build with quality used processors and graphics cards and back them up with a system wide warranty for your peace of mind. This lets us deliver much more power for the same budget
- We check in after a sale. A lot of companies say that their customers are important to them. We think the same thing too and reach out to you a few days after a sale to make sure you are happy. It’s rare for things to go wrong but if they do then we want to know about them and put them right as soon as possible. It’s one of our core behaviours and has been there since our very first sale
