Our terms and conditions aim to meet your needs as a customer and our needs as a company. We want to speak in a language everyone can understand here. If anything is not clear then please reach out to us and ask.
All sales, services and goods are deemed to be covered by these policies and automatically accepted when a purchase is made
Customer item disposal Policy
This policy outlines the process Hybrid Computing LTD, trading as Hybrid Gaming, follows when a customer leaves an item for repair and fails to collect it in a timely manner. Our aim is to provide clear communication and ensure fair handling of uncollected items while covering our repair costs.
When a customer’s item has been repaired, Hybrid Gaming will notify the customer using the contact details provided when the repair was booked.
Customers are responsible for collecting their repaired item within a reasonable period after being notified that it is ready.
If an item remains uncollected, we will make reasonable attempts to contact the customer. Our normal process is:
- The customer will be notified when the repair is completed.
- If the item remains uncollected after 7 days, we will make reasonable attempts to contact the customer weekly for up to four consecutive weeks.
- After this period, the item may be moved to our designated uncollected-item storage area.
- We may continue to make reasonable attempts to contact the customer while the item remains uncollected.
- If the item remains uncollected after the above period, we may issue a formal final notice requiring the customer to collect the item within the period specified in that notice.
- If the customer does not collect the item within the final notice period, and provided there is no unresolved dispute concerning the item or charges, Hybrid Gaming may take steps to sell or otherwise dispose of the item in accordance with applicable law.
Hybrid Gaming will take reasonable care of customer property while it is in our possession.
We do not provide insurance for the customer’s property unless this has been expressly agreed in writing. Customers should ensure that appropriate insurance is in place for high-value items where applicable.
Our responsibility is not excluded merely because an item is held in our uncollected-item storage area. We will take reasonable precautions appropriate to the nature and value of the property in our care.
Nothing in these terms excludes or restricts any liability or legal right that cannot lawfully be excluded or restricted.
Where Hybrid Gaming is legally entitled to sell an uncollected item, the item will be sold using a method reasonably appropriate in the circumstances.
Reasonable costs associated with the sale, together with any amounts properly due to Hybrid Gaming in respect of the item, may be deducted from the sale proceeds where permitted by law.
Any remaining balance will be dealt with in accordance with applicable law and, where appropriate, made available to the customer.
Hybrid Gaming will retain records of the relevant notices, contact attempts, sale and associated costs.
If a customer has raised a genuine dispute concerning the repair, charges or ownership of an item, Hybrid Gaming will not rely on this disposal procedure to sell the item while the dispute remains unresolved without first taking appropriate legal advice.
Customers are encouraged to contact us promptly if they are unable to collect their item or need additional time to arrange collection.
Customer Device Data Handling Policy
- Introduction
This policy outlines how Hybrid Computing LTD, trading as Hybrid Gaming, handles data on a customer’s device that is being repaired or upgraded. It specifies our practices related to data protection and our liability concerning data loss.
- Data on Customer Devices
2.1 Data Responsibility
Hybrid Computing LTD acknowledges that devices brought in for repair or upgrade may contain personal and sensitive data. However, it is the customer’s responsibility to ensure that their data is properly backed up and secured before submitting the device for service.
2.2 Data Protection Measures
While Hybrid Computing LTD will make reasonable efforts to protect the data on a customer’s device, including implementing security measures to prevent unauthorized access, we cannot guarantee the integrity of the data. Customers are advised to remove or back up any important or sensitive data before submitting their device for repair or upgrade.
- Liability for Data Loss
3.1 No Liability for Data Loss
Hybrid Computing LTD is not liable for any loss, corruption, or compromise of data on a customer’s device that occurs during repair or upgrade. This includes but is not limited to, data loss due to hardware issues, software errors, or any actions taken as part of the repair or upgrade process.
3.2 Customer Notification
Customers will be informed of the need to back up their data before submitting their device. It is the customer’s responsibility to ensure that all data is adequately protected prior to service.
- Data Handling During Service
4.1 Access to Data
Technicians may need to access the device’s data to perform necessary repairs or upgrades. Such access will be limited to the scope required for the service and will be conducted with care to prevent unauthorized data access or loss.
4.2 Data Security
Hybrid Computing LTD will take reasonable precautions to protect the data on the device during the repair or upgrade process. However, as data security cannot be guaranteed, customers are strongly encouraged to back up their data and remove any sensitive information from their devices prior to service.
- Customer Responsibilities
5.1 Backing Up Data
Customers must back up all important data prior to submitting their device for repair or upgrade. This ensures that data can be restored if any issues arise during the service.
5.2 Removing Sensitive Information
Customers should remove or secure any sensitive or personal data that is not necessary for the repair or upgrade process. This minimizes the risk of data loss or exposure.
Our warranty cover
1. Introduction
Hybrid Gaming aims to have one of the best and most supportive warranties in the industry.
- Warranty on repair labour – 30 days
- Warranty on refurbished systems – 1 Year
- Warranty on repair parts – 1 year
- Warranty on brand new laptops – 1 Year
- Warranty on Hybrid Gaming built computers – 3 years
1.1 Going the extra mile
In the rare event that something goes wrong with your purchase, we want to hear from you! We will do everything we can to make things right.
As a Gaming Specialist, we love problem-solving. If you encounter issues installing games, configuring peripherals, or even deploying mods, then please ask for support.
2. Warranty Coverage
2.1 Warranty Period
Hybrid Computing LTD provides a warranty period of twelve (12) months on parts and thirty (30) days on labour for repairs where parts are supplied by the company. This warranty covers defects in workmanship and parts provided by Hybrid Computing LTD.
2.1.1 Refurbished Parts
Hybrid Gaming only uses vetted partners to purchase refurbished parts. These come with a 1 year warranty as standard unless explicitly called out in advance.
2.2 No Warranty on Customer-Supplied Parts
Hybrid Computing LTD does not provide any warranty for repairs where the customer has supplied the parts. The company will perform the repair service using the parts provided by the customer but will not be responsible for any defects or issues arising from these parts.
3. Warranty Claims
3.1 Eligibility
To be eligible for warranty service, the customer must return the repaired device to Hybrid Computing LTD within the warranty period. The warranty claim must be accompanied by the original receipt or proof of repair.
3.2 Warranty Coverage
The warranty covers repair-related defects or failures attributable to Hybrid Computing LTD’s workmanship and the parts supplied by the company. It does not cover damage or issues caused by misuse, accidental damage, or external factors.
4. Exclusions
4.1 Customer-Supplied Parts
No warranty is provided for any issues or defects related to parts supplied by the customer. Hybrid Computing LTD is not liable for the performance, reliability, or quality of customer-supplied parts.
4.2 Post-Repair Issues
The warranty does not cover issues arising from subsequent accidental damage, alterations, unauthorized repairs, or misuse of the device after the repair.
5. Process for Warranty Service
5.1 Returning the Device
Customers seeking warranty service must return the device to Hybrid Computing LTD within the warranty period. The device should be accompanied by a description of the issue and any relevant documentation.
5.2 Inspection and Repair
Upon receiving the device, Hybrid Computing LTD will inspect it to determine if the warranty claim is valid. If the issue is covered by the warranty, the company will repair or replace the defective parts at no additional cost to the customer.
6. Limitations of Liability
6.1 Extent of Liability
The warranty provided by Hybrid Computing LTD is limited to the repair of defects in workmanship and parts supplied by the company. The company’s liability is limited to the cost of repair or replacement of the defective parts.
6.2 Exclusions
Hybrid Computing LTD is not liable for any indirect, incidental, or consequential damages arising from the repair or warranty service, including but not limited to loss of data or business interruptions.
Warranty Policy on goods Sold
- Introduction
This policy outlines the warranty terms provided by Hybrid Computing LTD, trading as Hybrid Gaming, for goods sold. The policy specifies the warranty coverage based on the type of product, including new and refurbished computer systems, components, and accessories.
- Warranty Coverage
2.1 New Computer Systems – Standard Warranty
Hybrid Computing LTD provides a 3 year warranty on new computer systems. The warranty period is measured to the end of the month in which the warranty period expires. This warranty covers defects in workmanship and materials under normal use. The standard warranty is on a return to base (RTB) basis at the customer’s cost, unless the return is initiated within the first fourteen (14) days from the date of purchase, in which case return shipping costs will be covered by Hybrid Computing LTD.
2.2 Refurbished Computers, Laptops, Phones, and Tablets
Hybrid Computing LTD offers a 1 year warranty on our refurbished and good-as-new range of computers & laptops. The warranty period is measured to the end of the month in which the warranty period expires. This warranty covers defects in workmanship and materials under normal use.
2.3 New Components
A twelve (12) month warranty is provided on new components. The warranty period is measured to the end of the month in which the warranty period expires. This warranty covers defects in workmanship and materials under normal use.
2.4 Used Components
Used components come with a fourteen (14) day warranty. The warranty period is measured to the end of the month in which the warranty period expires. This warranty covers defects in workmanship under normal use.
- Warranty Claims
3.1 Eligibility
To be eligible for warranty service, customers must provide proof of purchase and return the faulty item to Hybrid Computing LTD within the applicable warranty period. Warranty claims should include a description of the defect or issue.
3.2 Warranty Coverage
The warranty covers repair or replacement of defective goods under normal use. It does not cover damage caused by misuse, accidental damage, unauthorized modifications, or other factors outside the scope of normal use.
- Exclusions
4.1 Misuse or Abuse
The warranty does not cover damage resulting from misuse, abuse, or neglect of the product. This includes, but is not limited to, physical damage, water damage, and exposure to extreme conditions.
4.2 Unauthorized Repairs
Repairs or modifications performed by unauthorized persons or service centers void the warranty. Only repairs conducted by Hybrid Computing LTD or authorized service providers are covered.
- Process for Warranty Service
5.1 Returning the Goods
Customers seeking warranty service must return the defective goods to Hybrid Computing LTD within the warranty period. The item should be returned with a description of the issue and proof of purchase.
5.2 Inspection and Resolution
Upon receiving the returned item, Hybrid Computing LTD will inspect it to determine if the warranty claim is valid. If the issue is covered by the warranty, the company will repair or replace the defective item at no additional cost to the customer.
- Limitations of Liability
6.1 Extent of Liability
The warranty provided by Hybrid Computing LTD is limited to the repair or replacement of defective goods. The company’s liability is limited to the cost of repair or replacement and does not include any indirect, incidental, or consequential damages.
6.2 Exclusions
Hybrid Computing LTD is not liable for any loss or damage resulting from the use of the goods, including but not limited to data loss, business interruptions, or other consequential damages.
- Policy Amendments
Hybrid Computing LTD reserves the right to modify this policy at any time. Any changes will be communicated to customers, and the updated policy will be made available on the company’s website.
