Our terms and conditions aim to meet your needs as a customer and our needs as a company. We want to speak in a language everyone can understand here. If anything is not clear then please reach out to us and ask.
All sales, services and goods are deemed to be covered by these policies and automatically accepted when a purchase is made
Customer Property Collection Policy
- Introduction
This policy outlines the process Hybrid Computing LTD, trading as Hybrid Gaming, follows when a customer leaves an item for repair and fails to collect it in a timely manner. Our aim is to provide clear communication and ensure fair handling of uncollected items while covering our repair costs.
- Notification of Completed Repair
2.1 Initial Notification
Once an item has been repaired, the customer will be notified promptly through their preferred communication method (phone, email, or text) that their item is ready for collection.
2.2 Weekly Contact Attempts
If the customer does not collect the item within 7 days of the initial notification, Hybrid Computing LTD trading as Hybrid Gaming will make a reasonable effort to contact the customer once a week for a period of four (4) consecutive weeks, using the contact details provided.
- Cold Storage
3.1 Transition to Cold Storage
If the customer has not collected their item after four (4) weeks of contact attempts, the item will be moved into cold storage. Cold storage is a secure facility where uncollected items are kept for an extended period.
3.2 Uninsured Storage Location
The cold storage location is uninsured, and Hybrid Computing LTD trading as Hybrid Gaming will not be responsible for any loss or damage to items while they are in cold storage, unless such loss or damage is caused by gross negligence on the part of the company. Customers leave their items in cold storage at their own risk.
3.3 Duration in Cold Storage
The item will remain in cold storage for a maximum of two (2) months from the date it was first placed in storage. During this period, the customer may collect their item at any time upon request.
- Disposal and Sale of Uncollected Items
4.1 Final Notice of Sale
At the end of the two (2) month cold storage period, if the customer has not collected their item, Hybrid Computing LTD trading as Hybrid Gaming will issue a final notice to the customer via the last known contact details. This notice will inform the customer that the item will be sold to cover the cost of the repair if it is not collected within 14 days of the final notice.
4.2 Sale of Item
If the item remains uncollected after the final notice period, Hybrid Computing LTD trading as Hybrid Gaming will proceed to sell the item. The proceeds from the sale will be used to cover the cost of the repair and any associated storage or administrative fees.
- Customer Liability
5.1 Storage Fees
No storage fees will be charged for the first four (4) weeks while the item is awaiting collection. However, after the item is placed into cold storage, Hybrid Computing LTD trading as Hybrid Gaming reserves the right to charge a storage fee for each week the item remains uncollected.
5.2 Limitation of Liability
Hybrid Computing LTD trading as Hybrid Gaming will take reasonable care of items stored for collection. However, Hybrid Computing LTD trading as Hybrid Gaming is not liable for any damage or loss to uncollected items while in cold storage, except in cases of gross negligence.
Customer Device Data Handling Policy
- Introduction
This policy outlines how Hybrid Computing LTD, trading as Hybrid Gaming, handles data on a customer’s device that is being repaired or upgraded. It specifies our practices related to data protection and our liability concerning data loss.
- Data on Customer Devices
2.1 Data Responsibility
Hybrid Computing LTD acknowledges that devices brought in for repair or upgrade may contain personal and sensitive data. However, it is the customer’s responsibility to ensure that their data is properly backed up and secured before submitting the device for service.
2.2 Data Protection Measures
While Hybrid Computing LTD will make reasonable efforts to protect the data on a customer’s device, including implementing security measures to prevent unauthorized access, we cannot guarantee the integrity of the data. Customers are advised to remove or back up any important or sensitive data before submitting their device for repair or upgrade.
- Liability for Data Loss
3.1 No Liability for Data Loss
Hybrid Computing LTD is not liable for any loss, corruption, or compromise of data on a customer’s device that occurs during repair or upgrade. This includes but is not limited to, data loss due to hardware issues, software errors, or any actions taken as part of the repair or upgrade process.
3.2 Customer Notification
Customers will be informed of the need to back up their data before submitting their device. It is the customer’s responsibility to ensure that all data is adequately protected prior to service.
- Data Handling During Service
4.1 Access to Data
Technicians may need to access the device’s data to perform necessary repairs or upgrades. Such access will be limited to the scope required for the service and will be conducted with care to prevent unauthorized data access or loss.
4.2 Data Security
Hybrid Computing LTD will take reasonable precautions to protect the data on the device during the repair or upgrade process. However, as data security cannot be guaranteed, customers are strongly encouraged to back up their data and remove any sensitive information from their devices prior to service.
- Customer Responsibilities
5.1 Backing Up Data
Customers must back up all important data prior to submitting their device for repair or upgrade. This ensures that data can be restored if any issues arise during the service.
5.2 Removing Sensitive Information
Customers should remove or secure any sensitive or personal data that is not necessary for the repair or upgrade process. This minimizes the risk of data loss or exposure.
Warranty on Repaired Devices Policy
1. Introduction
This policy outlines the warranty terms provided by Hybrid Computing LTD, trading as Hybrid Gaming, for repairs performed on customer devices. The policy specifies the warranty coverage based on whether parts are supplied by Hybrid Computing LTD or provided by the customer.
2. Warranty Coverage
2.1 Warranty Period
Hybrid Computing LTD provides a warranty period of twelve (12) months on parts and thirty (30) days on labour for repairs where parts are supplied by the company. This warranty covers defects in workmanship and parts provided by Hybrid Computing LTD.
2.1.1 Used Parts
In cases where the repair cost is excessive or the customer opts for the lowest cost viable option, Hybrid Computing LTD may use used parts with the customer’s express permission. Used parts will come with a warranty period of ten (10) days. The customer must return the device within this timeframe if the used part fails, so that the failed part can be extracted and evaluated.
2.2 No Warranty on Customer-Supplied Parts
Hybrid Computing LTD does not provide any warranty for repairs where the customer has supplied the parts. The company will perform the repair service using the parts provided by the customer but will not be responsible for any defects or issues arising from these parts.
3. Warranty Claims
3.1 Eligibility
To be eligible for warranty service, the customer must return the repaired device to Hybrid Computing LTD within the warranty period. The warranty claim must be accompanied by the original receipt or proof of repair.
3.2 Warranty Coverage
The warranty covers repair-related defects or failures attributable to Hybrid Computing LTD’s workmanship and the parts supplied by the company. It does not cover damage or issues caused by misuse, accidental damage, or external factors.
4. Exclusions
4.1 Customer-Supplied Parts
No warranty is provided for any issues or defects related to parts supplied by the customer. Hybrid Computing LTD is not liable for the performance, reliability, or quality of customer-supplied parts.
4.2 Post-Repair Issues
The warranty does not cover issues arising from subsequent accidental damage, alterations, unauthorized repairs, or misuse of the device after the repair.
5. Process for Warranty Service
5.1 Returning the Device
Customers seeking warranty service must return the device to Hybrid Computing LTD within the warranty period. The device should be accompanied by a description of the issue and any relevant documentation.
5.2 Inspection and Repair
Upon receiving the device, Hybrid Computing LTD will inspect it to determine if the warranty claim is valid. If the issue is covered by the warranty, the company will repair or replace the defective parts at no additional cost to the customer.
6. Limitations of Liability
6.1 Extent of Liability
The warranty provided by Hybrid Computing LTD is limited to the repair of defects in workmanship and parts supplied by the company. The company’s liability is limited to the cost of repair or replacement of the defective parts.
6.2 Exclusions
Hybrid Computing LTD is not liable for any indirect, incidental, or consequential damages arising from the repair or warranty service, including but not limited to loss of data or business interruptions.
Warranty Policy on Goods Sold
- Introduction
This policy outlines the warranty terms provided by Hybrid Computing LTD, trading as Hybrid Gaming, for goods sold. The policy specifies the warranty coverage based on the type of product, including new and refurbished computer systems, components, and accessories.
- Warranty Coverage
2.1 New Computer Systems – Standard Warranty
Hybrid Computing LTD provides a twelve (12) month warranty on new computer systems. The warranty period is measured to the end of the month in which the warranty period expires. This warranty covers defects in workmanship and materials under normal use. The standard warranty is on a return to base (RTB) basis at the customer’s cost, unless the return is initiated within the first fourteen (14) days from the date of purchase, in which case return shipping costs will be covered by Hybrid Computing LTD.
2.1.1 New Computer Systems – Enhanced Warranty
For an enhanced warranty option, Hybrid Computing LTD offers a two (2) year warranty on new computer systems. The warranty period is measured to the end of the month in which the warranty period expires. Additionally, return shipping costs for warranty claims are covered by Hybrid Computing LTD. This enhanced warranty covers defects in workmanship and materials under normal use.
2.2 Refurbished Computers, Laptops, Phones, and Tablets
Hybrid Computing LTD offers a ninety (90) day warranty on refurbished computers, laptops, phones, and tablets. The warranty period is measured to the end of the month in which the warranty period expires. This warranty covers defects in workmanship and materials under normal use.
2.3 New Components
A twelve (12) month warranty is provided on new components. The warranty period is measured to the end of the month in which the warranty period expires. This warranty covers defects in workmanship and materials under normal use.
2.4 Used Components
Used components come with a fourteen (14) day warranty. The warranty period is measured to the end of the month in which the warranty period expires. This warranty covers defects in workmanship under normal use.
- Warranty Claims
3.1 Eligibility
To be eligible for warranty service, customers must provide proof of purchase and return the faulty item to Hybrid Computing LTD within the applicable warranty period. Warranty claims should include a description of the defect or issue.
3.2 Warranty Coverage
The warranty covers repair or replacement of defective goods under normal use. It does not cover damage caused by misuse, accidental damage, unauthorized modifications, or other factors outside the scope of normal use.
- Exclusions
4.1 Misuse or Abuse
The warranty does not cover damage resulting from misuse, abuse, or neglect of the product. This includes, but is not limited to, physical damage, water damage, and exposure to extreme conditions.
4.2 Unauthorized Repairs
Repairs or modifications performed by unauthorized persons or service centers void the warranty. Only repairs conducted by Hybrid Computing LTD or authorized service providers are covered.
- Process for Warranty Service
5.1 Returning the Goods
Customers seeking warranty service must return the defective goods to Hybrid Computing LTD within the warranty period. The item should be returned with a description of the issue and proof of purchase.
5.2 Inspection and Resolution
Upon receiving the returned item, Hybrid Computing LTD will inspect it to determine if the warranty claim is valid. If the issue is covered by the warranty, the company will repair or replace the defective item at no additional cost to the customer.
- Limitations of Liability
6.1 Extent of Liability
The warranty provided by Hybrid Computing LTD is limited to the repair or replacement of defective goods. The company’s liability is limited to the cost of repair or replacement and does not include any indirect, incidental, or consequential damages.
6.2 Exclusions
Hybrid Computing LTD is not liable for any loss or damage resulting from the use of the goods, including but not limited to data loss, business interruptions, or other consequential damages.
- Policy Amendments
Hybrid Computing LTD reserves the right to modify this policy at any time. Any changes will be communicated to customers, and the updated policy will be made available on the company’s website.
